Shipping Policy
At drsebiwebsite.com, we strive to process and ship your order as quickly as possible. Please allow up to 5-7 business days for processing, after which your order will be shipped out. In most cases, your order will be shipped within 10-12 business days from the time your order is placed on our website, excluding Saturdays, Sundays, and holidays.
Please note that once you receive a confirmation email, no cancellations or modifications can be made to your order. In the rare event that your order does not ship within the specified time frame, our customer service team will notify you via email and provide an explanation for the delay.
It is important to understand that drsebiwebsite.com is responsible for packaging and shipping your order. We can provide evidence of the date the package was shipped, along with a receipt. Our liability ends once the product has been shipped.
Upon delivery, you have a 72-hour window to notify us of any product errors or issues.
Refund and Exchange Policy
Due to the nature of our products being considered food items, we do not offer refunds on shipped products under any circumstances. However, we do allow exchanges within 21 days of delivery, subject to the following conditions:
The item must be unopened and in its original packaging.
The customer is responsible for shipping the item back to us at their own expense.
Once we receive the unopened item, we will ship the replacement product to the customer at our expense.
To initiate an exchange, please contact our customer service team within 21 days of receiving your order. They will guide you through the process and provide you with the necessary shipping information.
We appreciate your understanding and cooperation with our shipping, refund, and exchange policies. If you have any further questions or concerns, please do not hesitate to contact our customer service team for assistance.
Please note that once you receive a confirmation email, no cancellations or modifications can be made to your order. In the rare event that your order does not ship within the specified time frame, our customer service team will notify you via email and provide an explanation for the delay.
It is important to understand that drsebiwebsite.com is responsible for packaging and shipping your order. We can provide evidence of the date the package was shipped, along with a receipt. Our liability ends once the product has been shipped.
Upon delivery, you have a 72-hour window to notify us of any product errors or issues.
Refund and Exchange Policy
Due to the nature of our products being considered food items, we do not offer refunds on shipped products under any circumstances. However, we do allow exchanges within 21 days of delivery, subject to the following conditions:
The item must be unopened and in its original packaging.
The customer is responsible for shipping the item back to us at their own expense.
Once we receive the unopened item, we will ship the replacement product to the customer at our expense.
To initiate an exchange, please contact our customer service team within 21 days of receiving your order. They will guide you through the process and provide you with the necessary shipping information.
We appreciate your understanding and cooperation with our shipping, refund, and exchange policies. If you have any further questions or concerns, please do not hesitate to contact our customer service team for assistance.